Frequently Asked Questions
Find answers to common questions about our products and services.
We accept 1 piece order. Small trial orders are welcome to help you test the market before committing to larger quantities.
Yes, we offer sample services. For existing designs, we can provide stock samples for quality reference. For custom designs, we can produce pre-production samples with your artwork for approval before bulk production. Sample lead time is typically 24 hours.
Standard production delivery is 1-3 working days depending on order quantity and product complexity. Rush delivery is available within 24 hours for urgent orders. We'll provide an accurate timeline based on your specific order.
We offer multiple printing methods. Our team will recommend the best method based on your design, quantity, and budget.
Yes. Our custom printing process allows different artwork on each side of your feather flag.
We accept AI, PSD, PDF, and high-resolution JPG files (minimum 150 DPI at actual size). For best results, we recommend vector files (AI or PDF) with all fonts outlined or embedded. If you're unsure about file requirements, our design team can assist.
We implement strict quality control at every production stage: material inspection before production, in-process quality checks during printing and sewing, and final inspection before packaging. We also provide photos or videos of your order before shipment for your approval.
With proper care, our outdoor advertising flags typically last 1-2 years. Keep them out of extreme weather when possible. If encountering extremely severe weather, please take the flag indoors and use it outdoors again when the weather improves.